Amazon package lost in transit refund reddit. I can finally get a refund tomorrow.

Amazon package lost in transit refund reddit The Amazon Vine system and the regular customer service system don't talk well with each other. Enter your comments in the text Within 5 minutes, she verified the refund and how I wanted it refunded ($100 on the Amazon gift card I'd used and the remainder on the Amazon Prime card I'd used. ¯_(ツ)_/¯ I ordered two items Dec 16th, suppose to be here by the 19th. They issued a refund, I ordered it again, that time it came. Amazon's screw up is your gain. But also, the tracking number now says "Arrived at FedEx location" and that it will arrive 5/21. In Wisconsin they constantly screw up every package delivery window. " Since the tracking shows an item reached the customer presumably then Walmart is taking the stand that the customer may have lost the seller's item AFTER it was delivered to them. I did get the refund, it required filing a lost package form with ups, which caused amazon to send an email with another form to If it was returned with a label provided by the seller, ebay would force a refund if the seller didn't refund you within 2 or 3 days. Today, 23 days into the process, the return status updated to "likely lost in transit". But there's nothing to refund and you can't remove the ETV by clicking on refund. Requesting a Refund on Undelivered or Lost Amazon Orders I mean that's up to you. I bought an iPad for $70 off but the package was apparently lost in transit. Please contact the carrier directly if you want to file a claim for the shipment. During this time, USPS tries to locate the recipient or sender. A week later I notice tracking has been updated and USPS located the package. Or check it out in the app stores protection up to $200. Quickest would be to get a refund from the shipper and buy it again. Then comes the day, didn’t arrive, ok that’s fine. I called UPS to check on the status of the package and they said the package was lost on Nashville TN and they don't know where it is. Under section 4. It still sucks to have one go missing, but cheaper to resend or refund here and there at least for me. That means the seller is not on the hook if the package was damaged in transit. They’ve now changed their terms of how long you need to wait for lost packages and it’s 30 days now. I recently ordered a PCIe riser cable which the tracking said was put in my mailbox. A package is not deemed lost unless it has been two weeks. The same day I decided to order a 2080 super strix. If Amazon said you can ask for a refund now, you may as well ask for the refund and re-order the item. I would like to keep the item and am not sure what to do. I've had several of my orders being way overdue on the delivery date. According to the last few updates it did make it to my state but it was delayed several times since and appears to have bounced around between different facilities within the same city for the The package never came and Amazon gave the option to “cancel and refund”. I contacted an associate via chat who asked if I want to order yet another replacement. That's it in all the years of my living in three different places in two separate states. Yes, had about 3 packages lost/stolen. Select “Package didn’t arrive” from the list. My local PD just gave them the info as this is standard procedure for Amazon package theft. ) She told To request a refund on an eligible order: Go to Your Orders. Funny you mention this. I had a package lost in transit, opened a package locater thing with USPS, they told me to file a claim, claim denied because no insurance purchased. 2020 I didn't buy many cards, but one package went missing. The odds are high that the package will eventually make it to Amazon and you'll get refunded. 70 will be refunded to Amazon account balance maybe a class action is in order, as they can’t even follow their own set guidelines. Following the message on 'track my package' I saw that there was text above it saying: "We’re very sorry your delivery is late. The moderators can delete your post if they judge that the answer can be found in the FAQs or if the question has been asked and answered many times before on this sub. However, prime day deliveries are showing a week now. Someone from Amazon, right before Christmas. 9 and Magic Keyboard. Contacted again and they asked for proof of postage to process a refund, i sent them the Hermes receipt. Seller stated on their side they issued refund. If a driver had your package and ended up returning it to the warehouse for not being able to So the day before my package was scheduled to be delivered I get a notification that it’s undeliverable because it was damaged during transit. In this amazon world people are impatient. If somehow language was changed in the TOS, it will be short-lived because it won't hold up to legal review. Select Amazon "your package may be lost, You can request a refund" Just a reminder this is still happening, amazon are sending notifications to customer telling them ask for refunds, for items their bots cannot track correctly. If they dont refund than (i didnt want a refund jsut waned parts resent but not now) I will challenge the cost of the items, and pay off the rest of the card and cancel! Amazon use to be great, but now we all see what they are! Keep contacting Amazon every few days if your package continues to show as “in transit” or “arriving late” with no delivery updates. The thing is that the package did arrive, I assume the driver messed up and didn't scan it, or the scan failed somehow. The app never showed any pending refunds, only a cancelled order. Conscientiously you would be responsible for either paying for both if they both show up or refusing the delivery when it does arrive. Reply reply Things taking forever to get to PR is pretty normal. What are depop's rules for this? (I have it in mine to discourage people who are located in areas with higher lost package rates) but ultimately paypal's policies are what matters. Once your order has entered a specific phase in the shipping process i e. I work for Amazon in the U. The items are Amazon Essentials which should be their own products and they still fuck it up. Again, you can initiate a Live Chat Session and notify the USPS lost a 200$ box of microphones that I sent from Texas to Illinois. This sub is "semi-official" in that Official Mint representatives post and make announcements here, but it Get the Reddit app Scan this QR code to download the app now You cannot cancel an order when it’s already in transit. Reply. After a week and a half of checking the tracking number and seeing no update on the FedEx site, I contacted Best Buy and they determined it was lost in the mail and I received a full refund. Luckily when you return something and there is a scan record of you shipping it they will eventually refund your money even if the return package is lost (Amazon has insurance) Its incredibly annoying, but I would contact Amazon customer service just to get on the record that you returned it and it appears to be stuck somewhere. They just refunded the money today, so I check the app again and it says it’s arriving today. 4 out of the items aren't in stock but they refunded me immediately for that and they did reship. I've had a Priority Package be "in transit to next facility" for 10 days when it suddenly appeared again. Another thing that happened recently was my Amazon delivery guy arrived at the door and one of the packages (pak envelope) had a tear in it. Think about all the packages that are being delivered in 24/7 sometimes they get damaged lost and even stolen. On the other hand, when an item is marked as delivered but the customer never received it, Amazon is usually pretty chill about offering either a refund or a Just request a refund from Amazon, as my package "was handed to a resident. We‘ll also cover Amazon‘s refund policies and share insider tips for preventing transit delays on future orders. S! I was a driver and now hiring manager. It's happening again. I filed a claim for investigation but the package was never found. ADMIN MOD Package damaged in transit, buyer wants refund to help if I can but do not want to give into a refund and lose out on the funds over When packages are lost, you can not do anything. I did that, the second contact, the rep said he will issue a manual refund since the package has been in transit for so long and I will be notified via e-mail within 24 to 48 hours. They didn't. I had the same thing happen two weeks ago with an expensive set of T-handle allen wrenches. Nothing came after 3 days. For most parcels and residential shopping, it's most likely FOB origin. It was stuck at "In-transit" since 7/5/20 and Lost and Unclaimed Items: If the package lacks a return address or the return address is invalid, USPS holds the package for a certain period (usually 15 days). Yup, that sums it all. You can't log a police report, as under UK law nothing of yours has actually gone missing. Whenever our packages are. Same my package from the UK has been stuck In Transit to Next Facility I been getting texts of the same Please consult our Shipping & Tracking FAQ, Tracking status FAQ and Common scams FAQ. It's been shipped/about to ship, you can't cancel. The other time the package was lost. Mine got lost so i got a refund instead. Technically 3 of them were resends, only 1 refund, so I still made a little profit on the 3 orders without having to fully refund. I though this post got lost after the reddit blackout, as it wasn't in my post history anymore. Seller will not refund you and when you escalate the claim, aliexpress denies your arguements and closes the case. I've spoke with Amazon 4 times already since then. She was silent throughout the entire Alibaba trade assurance process but the very same day that I initiated the chargeback with my bank she contacted me to try and claim credit for "agreeing to the refund" and claimed UPS only refunded her half of the cost of the package contents but she will bear the responsibility. This happened to me twice. I can see if the refund can be reversed but I am concerned the package will be redirected back to Walmart instead. If you can’t get ahold of the furniture company definitely dispute the claim with you credit card. “Delayed in transit” at 3pm and “delayed in transit” at 7pm. Once I got a beat up package over a month after its scheduled arrival date and Amazon had already refunded it. Amazon lets you either receive a phone call from an agent or chat with an agent online. Phone was not what the description said. In these instances I have contacted the customer service live chat who have issued partial refunds or offered full refunds with no questions asked (none of them have asked for photos etc). If the carrier does not inform Nordstrom that the package was delivered, you will be able to keep the items for free, but it will count against your percentage of orders refunded for future refund considerations. I can finally get a refund tomorrow. " They again told me refunds take 7-10 business days and that your refund is already posted and I said No. Amazon says they're not refunding me until they receive the package back. " I agree here that it's only hopefully a bit more time before these sites tighten up their customer service features to the point where you wouldn't even need Amazon. I ordered a £50 necklace for my mums birthday that was missing from my Amazon package. The other package was already delivered to the recipient. Last month I asked amazon. However, if the package does still arrive at your address please either; Same here. Give the package 2 more days to arrive at your residence. Arriving home my mailbox was empty, so I contacted support, which also said that my package was lost in transit. Contacted Amazon about it and they said to just keep the order and Amazon provided me a pre paid Hermes returns label. If I cancel an item in transit that was purchased for over $100, no joke, it can take as long as three months for them to process the refund if you don't follow up on it. If the package is not found within a reasonable period, it is considered lost. Amazon has yet to refund my money. Otherwise yuo are absolutely unprotected from lost or even fraudulent sellers. The buyer won’t be able to cancel since tracking does show it’s in transit. That was a mistake and cost any chances of having Amazon fund the refund. We use Amazon for a lot of household essentials. yesterday I finally spoke to someone at shein who offered to refund or reship . Often if the package is damaged, it will get sent back to the warehouse and repackaged. I was told by customer service that if I want the item, I should buy a new one. Over 6 weeks. It just depends on the price of your items. Reply . Btw I noticed that Ali starts refund process I shipped the phone back a few days later, and after 3 weeks of what I thought was delayed, UPS lost my package. You can wait it out or ask Amazon to refund or reorder in 2 or 3 more days. I received a UPS Unfortunately, once in a blue moon USPS does misplace a package. " So, X amount of days later the replacement arrives. I politely related all the above info in chat, pointing out that the package shows as over 30lb and must An Item I purchased from Amazon a while back has been listed as being lost in transit. How retarded But don‘t panic yet. After seeing that the package was lost and that the local post office wouldn't be able to find it, I refunded the buyer and went after USPS. The laptop wasn't stolen in transit. Select Request refund. Filing trace reports did nothing. We also have opened a missing mail request with USPS, the ID for this search is _, and we have informed USPS that we have refunded you. That means it's up to Amazon to file for a missing package that didn't make it to you, onus is still on Amazon to deliver the package, the representative was wrong. I kept the refund and the wrenches. I’m not sure if they do it anymore as I haven’t worked in returns in a while, but if the package was waiting at the facility Amazon would automatically refund the customer 48 In the refund language it states that if the item does show up after the refund is processed, it must be returned to Amazon or you will be charged the original cost of the item. So, maybe 1%. The app said my order may be lost and recommended cancelling for a refund, which I did, and never received a refund either. Has this happened to anyone else; and how long did it take to get the refund after you chose this option? Thank you for the help! Ordered a EVGA 2080 super xc ultra and the package shipping details weren’t changing from departed from amazon facility for days. 2 lost packages in less than a month. Now it looks like the item has been found and is in transit again. This is one of the few time that Amazon gives us a symmetrical relationship with the buyer, the other being when the buyer returns an incorrect item, though the latter is not 100% symmetrical. Buyer writes seller about this and seller says "Great news! Etsy actually covers lost packages like this for both buyers and sellers! All you have to do is come back and open a case and Etsy will cover your refund!" Buyer opens a case after 48 hours and gets their refund immediately. The contract for delivering an item is with the shipper, not the recipient. This is a large custom order worth over $200, and my customer is requesting a refund since the package hasn’t arrived. Looks like it was sent via Amazon's courier. What should I do? Original Post: I ordered an expensive item ($1000-$2000) fulfilled by Amazon with expedited delivery. Dealing with Amazon Customer Service. I contacted them to see if they wanted me to send it back and they said I could keep it. Fast forward however many required days it was to submit a ticket via email, and I'm told a couple days later that the order was deemed Lost in Transit and I was told that my order was cancelled and a refund had been processed. It showed as label created and never showed as in transit. 2 were personal packaged to be mailed. Persistence increases your chances of getting help to resolve the stuck package issue. My returned items been delivered already sitting on their docks for over 2+ weeks according to my return tracking numbers and I am not sure why Amazon haven't picked them up yet About a month ago I purchased an item, and it was lost in transit. These were straight up lost. In downtown Tampa I usually get everything in 1 day. No way you lose a 34 inch monitor. The package last known location is not to far from me but is it even Whatever carrier Amazon is using once a package leaves Erlanger must not work on weekends. You can get a refund yes, but the package will still get to you, and Amazon will likely demand the return. Amazon is refusing to refund me for a missing item even after a police report. When you use an Etsy shipping label, it is actually Etsy that has to file the claim for a truly lost package. In the meanwhile Amazon has refunded the customer and charged our account on a high valued item. It will cause a delay but at least you’ll get your package. Just relax. I have another package at the Kyle facility that's "delayed in transit" and a message from Amazon saying if I don't receive it by the 5th If your label has generated, but there's been no movement to even get it to you, this just means they haven't even pulled your order, even though they made a tracking ID. A lot of people have their share of bad experiences with the USPS. Members Online • 4brasumente. Packages are sitting in containers and the whole container is scanned, not your individual package. I want to give USPS a few weeks to find it before filing a dispute, but the PayPal Buyer Protection Policy has me worried. Hey man same exact deal, from grape vine, estimated today, in transit in Arlington for 4 days lol, on its way to the PNW. Then goes 3 days, then a week. Track package Refund invoice Total estimated refund $60. I had bought and returned 5-6 items back in June. The buyer had to open an A-Z claim in order to be refunded without you paying for the refund. But after reading around, I hear some people saying that if the customer opens an A-Z claim for package never received, amazon will refund ”Package delayed in transit” means that your package is running late and won’t arrive on the expected delivery date. At this point I was tired of waiting so I refunded so I could buy a different one. The package was supposed to be delivered to Amazon on Tuesday, but tracking shows it hasn't been delivered. It was probably a warehouse issue and won’t screw over the driver. A subreddit for Etsy sellers on Reddit to collaborate and discuss techniques and experiences selling their products and building their stores. You could refund then have them change it to "if found, return to sender" . My 2 personal packages are in transit and my 3 Amazon packages when I track on ups just say label created. If he/she reported the package as stolen, then Amazon is off the hook since they now have it on record that the OP basically acknowledged that it was delivered and then stolen. If you paid for the postage, if the package doesn't make it to Amazon, you will need to make a claim against Royal Mail, up to the value of the insurance you took out / was included in the method of postage you used. I saw the UPS guy just lay the Amazon product on the counter and he didn't package it or anything while I was Using Walmart's own language if you try to dispute such a claim "the item/package was lost after the delivery OR the package was lost in transit. However, 99 out of 100 if it's lost in transit it's lost. However, Amazon packages Amazon won’t refund missing item I’m pretty annoyed rn. " Amazon usually contracts out shippers to move parcels from Amazon plants to Post Offices. Refund issued means they sent you your refund so you definitely should get it. I recently ordered 2 things off amazon I luckily got the company who sent mine to refund me and they’re filing the claim to get the money back from FedEx. USPS doesn't have possession of amazon packages until they are brought to the zip code that morning. I hope at least some USPS employee is enjoying that really nice linen shirt. 1 of the policy it states: "PayPal Buyer Protection for items that have not been shipped does not cover items lost in transit. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your stories, and we'll collectively try to help you. I had a package that I returned in mid-August. 70 FREE Return $60. Moral of the story, ship expensive items in amazon packaging to reduce the likely hood of the package getting stolen. And in a day or two the original order arrived. Amazon refunded the order and I bought another from a different retailer. They told me that my returns are still in transit and to come back at May 1st to have my refunds issued manually if I don't get refunded for my returns by next month. The first time was around a week in, the rep told me to wait for around 7 to 10 business days as that is how long it takes to deliver. Then a few weeks later they charged me for the item again saying they never received it. Please delete your post if you found your answer. And not long after that, an email from Amazon with a link to create a return label and have the package shipped back via UPS to Amazon. My package was "in transit" from Los Angeles since May 15. If he refunds you then the item shows up at your house he is screwed unless you are a super honest person. My response to her was Please first read the Mint Mobile Reddit FAQ that is stickied and linked in the sub about and sidebar, as this answers most questions posted in this sub. . Which is true. - lost packages - damaged goods - denied insurance claims - long wait times - horrible Got an order marked as Running Late/May Be Lost. Basically I returned an item and Amazon issued the refund as soon as I dropped it off at UPS. They assured me they were and placed a new order for me. If they dont refund than (i didnt want a refund jsut waned parts resent but not now) I will challenge the cost of the items, and pay off the rest of the card and cancel! Amazon use to be great, but now we all see what they are! My experience with PayPal is that they enforce refunds for items lost in transit. I am so sorry the package got lost in transit, I do understand, that you would like to open an investigation, Rafael, however, Amazon has I went to check the shipping updates and there were two new updates. Amazon's customer service is designed to assist with lost packages promptly: I got a receipt for both and checked the status of the packages. My item was being sent back to the seller. I assume that's why they only say "may be lost" and require you to request a refund - a good number of "lost" deliveries are probably I've filed a missing mail search as the seller is no longer responding. I used to just bite the bullet and refund instantly. Amazon was the courier. One of the packages was an entirely different product and the seller refused to cooperate on a refund -- asking if I took a "video of me opening the box. If they push it, state that as soon as you have a tracking number confirming delivery, you will refund the order. I’ve done it with damaged packages and received the refund very quickly. Don’t let Amazon ignore a late delivery – keep reaching out. Took like 2 weeks to get it from a couple states away. First time getting the "Package delayed in transit" The package is now apparently supposed to arrive by the 3rd but what I read about the topic has told me otherwise. like a story that is missing some context. I just had this issue with Amazon. USA based sub-reddit for questioning the legality of a particular action. So now I should get it by Wednesday. was fine and back up for sale. If not, then contact customer service since their system will show the packaged arrived, otherwise, they could recharge you. I really make sure to stress prior that Amazon did receive the package x amount of days ago and the courier has confirmed that. What does the Amazon Package Delayed in Transit update mean? An Amazon package delayed in transit update means that there is a logistical issue making an Amazon delivery held up. I was issued a refund for all of them. You are not legally required to inform Nordstrom of third It's not true. I returned it, and it was received by seller 9/18. I'm having a similiar issue, except I used an ebay-provided label and my returned item is lost in transit, or rather, no movement and shows it at a post office on the opposite side of the country. To claim the refund due to “Amazon package delayed in transit”, you can follow the refund link provided on the tracking page and request the reimbursement. The box was empty at the Amazon warehouse. Tommorw i will have post office contact amazon that package is lost. Amazon packages marked as lost by the carrier or Amazon are rarely found and delivered again. But not responsible for the amount of time it takes to receive the package. 2 were replace with a simple chat, they were around $100-200. I put the same text in comments. If Etsy wants to refund the order, they will do so out of their pocket under PPP. I used the refund to buy another Apple product from Best Buy at I've made more orders in 2021, and before 2020, I had only reported 2 lost packages from 2012 to 2019. I’ve opened a case with USPS and processed a missing mail claim. Amazon got me replacement next day ( it was cat food a book and a airfliter for my car) I lived in a condo complex and theres a camarea in that you whould have to crawl though the bushes to avoid to get to my front door. Since joining vine in October my lost package rate is currently at 15% or 3 of 20. This morning, I see that for some reason it was refunded anyway. This order is also relatively new, see point 1. Title: I ordered an expensive item from Amazon and it was lost in transit by UPS. Holds are useless since they aren't going to pull the package out until the whole container gets unloaded who knows when. This was without any Amazon cs bot or real person cs on chat. I've claimed a refund since, but is there still a possibility it may turn up? The item was heavy, so maybe the driver just didn't want to deliver it, and 'lost' it. Locate your order in the list and click Problem with order. I’ll never use FedEx again. If you’re adept in refunding and just need refund services (Instant LIT scans, weighted LIT, PayPal UA etc. I complained to Amazon, received 2x$5 promotional credit and was refunded. The Amazon package doesn't even show that I dropped it off, it only says label created awaiting pickup/drop off. We've had 2 lost packages in the last month. If I buy shipping through amazon but the package gets lost in transit, what is my I hear some people saying that if the customer opens an A-Z claim for package never received, amazon will refund you and the customer if you bought shipping through amazon. you can file a claim, or sue the carrier. Today 06/11, tracking changed to, "the package might be lost", I They made me wait until the allotted 30 days per item -- waiting to make sure the item was lost in transit -- and after the 30 days, I called to initiate the refund. The next day, I get a shipment update that the package is on its way to my house. This is why you don't see an alert yet, they don't Dropped off 5 packages. No thanks. Even the departure and label times are the same Do 4 - Package is a month late, meaning it is likely genuinely lost. We ask that you take a minute to check these FAQs. Why Amazon said it’s because the item got damaged in transit. I talked to customer service and since the tracking info showed the item had been delivered to their warehouse weeks ago, they refunded me again. Tracking information started again the day after. The main reasons leading to such And eventually it says, "your package may be lost"? This happened to me twice last week. Amazon don't have any right to hold onto the OP's money for 30 days - the contract is being cancelled for non-fulfilment, and there has to be a prompt refund. Until you've accepted the package, it doesn't belong to you. I ordered something less than 20 dollars and asked for the refund, got the refund and a week later the item showed up (it was delivered by USPS), told amazon C/S (through chat) and they told me to keep the item. If you have not received your package by today, you can come back here the next day for a refund. es for a return on my new iPad Pro 12. The package has now been in transit for 10 days and is still marked “in transit” on tracking. Package can sit up to a week in some of the processing centers and will still arrive. He/she is likely just wanting to make sure it is actually lost. It was a lot of back and forth between Amazon and UPS, trying to pin the To request a refund on an eligible order: Go to Your Orders 3. Refund please. Unfortunately, you're SOL as far as Ebay is concerned. 1 0. This happened to me once. Seller_kDUYD2rH6SNOB. You need to contact Vine customer service through the Vine contact us tab and have them remove the ETV and review requirement. If the package is lost, I need the tracking to actually show it's lost or Amazon will just keep telling me "it's in transit". I was told by today I would get it. Second time this year. I usually request the refund if it has been more than 3 days after the delivery date. 3 days is rookie numbers. It's not OP's mistake - the refund has been offered because the delivery is overdue. Title: Amazon refunded me for a lost package and then it showed up. At a certain point (10 days) of no tracking updates from USPS, it's considered lost. They claim the only thing they can do is offer a refund and I’ll have to reorder, but the sale is now only $30 off and the sales associate says they won’t honor the previous price. Nothing really changed they just don't offer the immediate dropoff scan refunds for every product. If they damage or lose an item in transit, they should automatically refund you and do it immediately with no questions asked. The only option for you to get refunded in such cases is to pay with paypal. Plus, the item was already at the facility close by along with the rest of the items in my order, so I don’t know how they would make that big of a goof. Every time I filled a missing mail claim I would get a phone call 3 days later telling me that I should wait a couple more days and that since my package was shipped via first class mail with no insurance there was nothing I could do anyways but contact the seller for a replacement or refund. " My money taken for a previous order was never also never delivered and had to request a refund on it. A USPS case was filed hoping to retrieve it, and they informed me they could not find it. A guide to Amazon delivery delays and how to get a refund"Package delayed in transit" is the last update any Amazon shopper wants to see with their order; This agent can help you get compensated for your late/missing package. I ordered the same item (Roobos Tea) from another seller and now the Amazon driver simply gives the package away to someone in my building, but not me. My buyer wasn't threatening negative feedback, but I did refund the buyer. Amazon said they would issue a refund when they received the package back but it’s been a month and tracking never updated to show it was sent back to Amazon and I never got refunded. This article will explain exactly what it means when Amazon says your package is "delayed in transit", the most common reasons for delays, and step-by-step instructions for tracking down your missing package. 3 were Amazon returns, 2 are from my wedding registry, which I would like to replace as the items arrived broken, but can't do that until Amazon refunds me. Once, there was some holdup at customs but I got the package a little bit later. Once for an item that I ordered originally. My package was supposed to be here yesterday (Saturday) and went into limbo Saturday morning once it left Erlanger. The only time I had a lost package was international and that took forever. A lost package for $65 was refunded, my claim granted/paid, and 6 weeks later it arrived back to me. “If the package is lost, damaged in transit or undelivered to the customer, then the liability of the loss is with the carrier. It doesn’t even say they will send a replacement if it doesn’t arrive just a refund. But no stress, just file a dispute via "Refund" button -> "package didn't arrive" -> reason "buyer protection expires, still in transit". Then I check the app and it says”your package may be lost” with a refund button. It was a week late when I requested the refund. " Not sure how long you have to wait but I would put in an insurance claim. g. With First Class, we had 1 "lost package" which wasn't even actually lost, it was just not scanned properly the buyer confirmed they received the item. So if your package has been scanned and lost by USPS, Mercari will release your funds and also refund the buyer. You can "game" the system a little by waiting (I think) 9 days after the request to file a USPS missing mail request which will provide an "update" and then the poor local PO will call you and tell you the obvious ("we don't have your package") and So I call again and I am like "hi I haven't received my refund yet. Amazon would have to claim or request an investigation. The box was badly damaged, but the item. Def wouldnt want to be refunding a $500 or $1000 order. I ordered something more than a month ago and it still has that status. And the second time on the replacement that I ordered for the first "lost" item. I contacted Amazon who requested i wait 24-48 hours and someone would contact me. After speaking to them on live chat and submitting an incident report, they emailed me saying they won’t do anything because of large number of refunds from missing items (I’ve only had 2 Yeah unfortunately all you can do is wait. Amazon is generally very lenient about If the package does become lost, it will take some additional manoeuvring with Amazon, but they will have to refund). With our personal orders we’ve had one package get lost in transit in 4 years. Hermes now confirmed loss in transit. In 2021, three packages have gone missing so far this year. Then I looked at my app and it said refund in "transit". I spoke to the seller as well. So, it going missing in transit means that Amazon is the one that's lost out, not you. If the carrier informs Nordstrom that the package was delivered, you will see the refund reversed in 30 calendar days. That’s why it might take a few days to be processed after arriving. I contacted amazon and they told me the package is lost and issued a full refund. I love Amazon and their customer service. I ordered a phone through Amazon's refund guarantee program. I heard nothing, nothing, nothing about it until 22 days later when I got an email from Amazon saying they had refunded me. So My package still says "pre-transit" on both Etsy and USPS The customer tried to argue that the package was "clearly lost" and that I should refund her, so I also needed to argue that a delayed package is only delayed until the postal service declared otherwise, and that the customer's statement that she thought it was lost doesn't warrant a refund. Or check it out in the app stores Amazon is so far off their delivery estimate that their algo thinks the package is lost in transit and offers me a refund. Exploring Replacement and Refund Options. The only reason to contact Amazon is if they charge you for the stroller which I can say with atleast 90% certainty that they won't. Stuff happens. I think they do this because if the item does The tracking showed delays in transit on the 04th and 5th and advised a refund if the package didn't arrive by the 5th. It's not true. I ordered something via amazon prime, supposed to arrive on 11 Dec but to no avail the tracking status remained as DELAYED IN TRANSIT since Day 1 of purchase. Funny thing is the support agent is telling me the item is still in stock but it's not. I knew i wasn't getting my package when i saw that. When a package is reported lost, the shipping company usually goes out of its way to find it by searching every step of its distribution network. I would agree with everything you said but it’s been multiple days with nothing but “Delayed in transit” and “Package being processed at carrier facility” being repeated each day. Something along the lines of: You may be eligible to request a refund under the A-to-z Guarantee if you have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a -seller policy claims “We are NOT liable for lost packages” -Item gets stuck on arrival scan, item missed the delivery date by 4 days and is still stuck on arrival scan to this date -I call UPS and they say to file a lost package claim, UPS It’s been delayed in transit for a while and thinking that it’s been lost at this point. Amazon told me they would send a company to pickup the packages soon which I accepted but asked them to call me in advance so I could have the packages ready since I was using the iPad as my daily device still. They’re probably side by side. 3+ weeks later, I get emails for 3 of them that I need to return those items by July 29th/30th, or else they will recharge me for the items. Buyer is at fault. Original Post: Hi, I ordered 3 iPads for a work project and after waiting about 2 weeks past the delivery date they still never showed up. Most of the cards missing are $5-20. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your Easy, keep the refund and the stroller. It's been stuck in transit since April 5. Last tracking was a week ago which just says delayed in transit. have a similar issue of my package being lost in transit. If it's shipped via Amazon, once it arrives at local hub, you can refuse delivery and it will say customer refused stop order received or something and tell you refund will allegedly be processed with 3-5 business days once received, item being shipped back to Then either say "In transit" forever or finally get to the destination after a week or so. View community ranking In the Top 5% of largest communities on Reddit. Items I cancel in transit are typically refunded quickly and automatically, less than a week, if the item was less than $100. Reply reply How long to request refund for item lost in transit. So a year ago my missing package was immediately refunded. My item was lost in transit as well and it showed a return label also. I contacted Amazon Support and they resent amazon making me fill out incident report when the return package already arrived at their They said my item was lost in transit, A lot of people have their share of bad experiences with the USPS. No, it never arrived. Depending on the situation, you may need to wait a designated period before these options are available. Amazon mailed him an empty box. If a package under an FOB origin contract is damaged, you can have a claim against the carrier (e. This has been frustrating. Never had this delayed in transit nonsense. ) then please contact me on my tele too. I received the missing package in the mail. Amazon typically offers refunds or replacements for lost packages. Depends if the product is shipped and sold by amazon , even if it is not scanned in their fulfilment centre once 30days are passed after the first scan of ups they are suppose to refund you , in my case it was lost in transit by ups itself , after waiting 30 days amazon gave me a form NOC i guess , after that i was refunded , even it was lost I did the Amazon chat and it went quicky "Do you want a refund or a replacement?" "A replacement is fine. I also had a super easy and fast refund from Amazon about a year ago - packages almost never go missing in my area and we have a neighborhood facebook group for times we get someone else's delivery, we don't report those to amazon but just bring the package over to the right house. No major complains tbh, I just got it 2 days later than i expected. A pricey ~$800 one required a police report with local PD, which required a case # and then Amazon called them and sorted it out/resent it. In Chicago it's usually 1-2 days. Interrersting had something similar happen to me on a $40 package but it was a amazon logistics delivery. Reply reply Top 2% A lot of people have their share of bad experiences with the USPS. Boxes come damaged too. Get the Reddit app Scan this QR code to download the app now. I did get another package a few days ago without a problem. Got all my refunds. With that being said, you would not be required assuming it got delivered to the wrong address. It does what is called "last-mile delivery. Once an ECMS delivery gets to Japan it's tendered to a third-party, like Sagawa, for final delivery. Should I give up and reorder since the items are on limited time sale or are they likely to not be lost. I don't refund for "lost" packages until there's been no new tracking for 30 days. Contacted Amazon and they say they issued the refund when it was cancelled. Good chance they will tell you to keep it. If found the package should be rerouted back to our address. So far I've noticed even returns as far back as 6 months ago are still showing as in transit on Amazon but UPS says otherwise, refunds were issued in the regular time frame for those though. I posted at the Hermes parcel shop and it's now been lost in transit for the past nearly 2 weeks. When in fact its just a delayed order. When I looked at amazon, for those 3 items, the status is, 'refunded, return in transit'. The seller asked I open an Item not received case, and I was immediately refunded. They're dropped off each morning and delivered that day. In downtown Nashville they lost two packages I badly needed. I chose to have items reshipped as long at they were still in stock. It's on its way. " One of which totaled more than $200 and because I was instructed to return multiple order# into one package per Amazon instruction, it was a nightmare that took 2 hours+ and counting trying to figure out all the order# for that one package when I chat Amazon associate online - they insist they couldn't pull all those order # together (when I clearly got an instruction email from This is correct under uk law. " between the time you were notified the package was lost and accepting the refund, you should have gotten an email stating what you should do if the package arrives. If the package is considered lost, refund only. My bank has not received anything from y'all at all. They also no longer respond on social media at all. I'm just taking the L at this point. It took a week. You made it seem like Amazon knows the item is lost, and refused a refund. So I explained to the seller that the package was lost and I had no control over its fate. Same day label edits, next day packages dropped, 15% commission with payment after refund success/confirmation. What should I do? Hello, Please bear with me because this might be a long post. The seller refused to issue a refund unless it was returned to them. Yet I am still waiting for that second Amazon package to show up it's already late and past due and still 1500 miles Tommorw i will have post office contact amazon that package is lost. You cannot get a refund. If you still don’t receive it, contact Amazon’s This just happened to me for the first time. It is the 29th and now I cant even track my package as it is lost in transit. Amazon fully refunded on the lost one. The package was supposed to arrive within two days of purchase but it has now been over two weeks. Didn't have insurance on that package My experience is that Amazon will never update that status. Had it not updated at all then they would have been able to. aokog ocwhwoh itvmdb tdh zebnvz ztxhty bmqmp iexwb kolsrz tenwz